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SERVICES

 

Professional Services Implementation

 

Indigo Pacific is a market industry leader and one of Adobe’s most successful solutions providers in the Asia Pacific region. Intrinsic to Indigo Pacific’s success and market share, is our Professional Services Implementation (PSI).

Many of our customers represent global leaders in banking, financial services and government as well as other industry sectors. Our global presence ensures the applications developed in one country can be recreated and deployed across multiple geographies at a fraction of the cost of designing new applications in each country.

Our Professional Services Team is the glue to providing local and international coverage for our global customers. PSI follows a strict phased approach for designing and building customer solutions. By adopting a uniform approach we ensure companies, in all geographies, receive consistent quality results.

 

 

PSI Project Management

 

We engage experienced specialist Project Managers who are accountable for the project’s overall success and have the responsibility of allocating and monitoring all required resources for client projects. The Project Manager is responsible for the complete process including: project planning, communications, change control and risk management.

 

Maintenance and Support

 

Upgrades to installed software products sold are provided as part of our Premium Maintenance and Support Program. This program includes upgrades for all licensed software products covered under the Maintenance & Support Agreement. The support component covers telephone and online support, plus access to patches and minor releases as they become available. For further information on our Premium Maintenance and Support Program feel free to contact one of our offices.

 

Phases of the PSI Project

 

Our PSI has been designed to help maximise the return on investment. Utilising the skills and experience of our Professional Services teams, our clients can quickly achieve the solution that will meet their exacting requirements.

We have a flexible yet formal approach to implementation with quality assurance as part of the process to ensure integrity of all deliverables. The phases can be broadly broken down to:

Phase 1:    Defining the Project;
Phase 2:    Designing the Solution;
Phase 3:    Building then Testing;
Phase 4:    Training Internal Stakeholders;
Phase 5:    Deploying the Solution; and
Phase 6:    Ongoing Support

 

Application Support Services

 

This service provides customers with peace-of-mind for their implementation solution. The service means that less internal technical staff is needed to support the solution. In turn, reducing internal staffing costs.

Application Support Services provide a dedicated point fitwatch.biz of contact to maintain involvement with our solution relating to any technical issues that might arise, such as software and hardware upgrade synchronisation and code Swiss Watches Replica corrections

Clients best suited for this service include those who have a custom solution, built by us, and who require more than technical support on software purchased and under a maintenance and support agreement. This service delivers a collaborative team approach to problem solving and issue handling.

 
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